1. Introduction

Rakiz Agent ("Rakiz") is an Omani SaaS platform that lets businesses connect their own WhatsApp Business account so an AI-powered assistant can automatically reply to their customers. This policy explains what data we process when you use the service, and how we use and protect it.

2. Data we process

• Business account data: such as the business name, contact details for the account owner and authorized users, and the WhatsApp Business account connection details.
• WhatsApp messages: messages received from the business's customers and replies sent by the AI assistant or the business's team, plus the resulting conversation history — used to run automated replies and let the business owner follow up on conversations.
• Knowledge base documents: files and text the business owner adds to give the assistant information about their business (pricing, services, FAQs), used only to generate accurate replies for that business's customers.

3. How we use data

We use the data above only to operate the service: letting the AI assistant reply to customer messages, showing conversations and history in the dashboard, improving reply quality, and providing support when needed.

4. Sub-processors we rely on

To run the service, we rely on a small number of trusted service providers, and data is shared with them only to the extent needed to deliver the service:

• Meta (WhatsApp Business Platform): to send and receive WhatsApp messages.
• AI model providers: to process conversation text and generate AI replies.
• Supabase: to store account, conversation, and knowledge base data in a secure database.
• Vercel: to host and run the application.

5. Data security

Access tokens for connected WhatsApp Business accounts are stored encrypted, and are only accessible from within the system to operate the service. All data is transmitted over encrypted connections (HTTPS/TLS).

6. We do not sell data

We do not sell your data or your customers' data, and we do not share it with third parties for marketing or advertising purposes. Sharing is limited to the sub-processors listed above, and only to the extent needed to run the service.

7. Data retention

We retain your data for as long as your account is active on the platform. When an account is closed or a deletion request is made, data is deleted or de-identified within a reasonable time, unless the law requires otherwise.

8. Your rights

You may at any time request to access, correct, or delete your data. To request deletion of your data, contact us via WhatsApp at +968 76807632, and we will respond within a reasonable time.

9. Changes to this policy

We may update this policy from time to time to reflect changes to the service or legal requirements. The "last updated" date at the top of this page will reflect any changes.

10. Contact us

For any privacy-related question, contact us via WhatsApp at +968 76807632.